Thiết kế Dịch vụ Công nghệ Chính phủ

GovTech Service Designer game mô phỏng: design citizen-centric digital government services! Play as service designer in digital government agency, redesign clunky processes: business license applications (weeks → minutes!), public housing applications, tax filing, healthcare appointments, police reports, public feedback systems. Challenge: government services MUST serve everyone (elderly not tech-savvy, disabled, non-native speakers, rural low-bandwidth).

Learn service design thinking: (1) Research (user interviews, journey mapping with actual citizens), (2) Ideate (co-design workshops with civil servants AND citizens), (3) Prototype (clickable mockups, paper prototypes), (4) Test (usability testing, accessibility checks), (5) Iterate (continuous improvement). Design principles: radical simplicity (jargon-free language, one-question-per-page), mobile-first (60% access via phones), omnichannel (online + physical counters for digital divide), proactive (government reminds YOU, not vice versa), transparent (status tracking, estimated wait times). Accessibility requirements: WCAG 2.1 AA standard (screen reader compatible, keyboard navigation, color contrast, alt text).

Security critical: data protection, privacy by design, authentication. Real-world inspirations: Estonia (e-Residency, digital ID), Singapore (Singpass, LifeSG app), UK Gov.uk (design system), Taiwan (g0v civic tech). Game show constraints: legacy systems integration, procurement bureaucracy, stakeholder resistance, budget limits.

Phù hợp aspiring GovTech professionals, UX designers, public policy students, civic tech enthusiasts!